FAQ

 

 

If you need help, we have a list of frequently asked questions and answers.

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Click on a question below to see the answer.

  • How are Zealande rubber bracelets made?

    Our bracelets are manufactured by our Swiss manufacturer, one of the leading professionals in the watch industry. It has a specific shape with its unique curved end that eliminates the unsightly space between the end of the bracelet and the case of compatible watches listed in the Choose your watch model page. We have selected the best elastomer - vulcanized FKM - for its resistance to various solvents, seawater and high temperatures. Very resilient, it also has excellent tear and deformation resistance. Thanks to this robustness and quality, we are the only ones to guarantee our bracelets for life. In addition, the design of our rubber strap is incredibly comfortable and will bring you real pleasure when wearing it.

  • Do I need an account and what are the benefits?

    It is not necessary to create an account. But having an account makes payment easier and if you choose to receive our Newsletter, you will be informed of new products and/or promotional offers.

  • How can I pay for my order?

    We use Paypal and accept Visa, MasterCard and American Express credit cards.

  • How can I change something in my order?

    If you need to change anything in your order, please contact us immediately by email at info@zealande.com. We usually process orders within 1 to 8 hours, and once we have processed your order, we will be unable to make any changes.

  • Can I track my order?

    Yes, you can. After placing your order, you will receive an order confirmation by e-mail. Each order is put into production within 24 hours of placing your order. Within 24-48 hours of your order, you will receive an expected delivery date. When the order is shipped, you will receive another email with the tracking number and a link to track the order online with the carrier.

  • How long will it take for my order to be delivered?

    Delivery times will depend on the country in which you live. Once payment has been confirmed, your order will be packed. Delivery is usually made by our transport partners within 3 to 7 business days.

  • Can I return an item?

    Please visit our General Terms and Conditions of Sale page to find out how to return goods.

 

If you have a question that is not listed here, feel free to let us know by writing to us at INFO@ZEALANDE.COM